Privacy Policy

Effective Date: May 18, 2023

This Privacy Policy explains how Caslura (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase from caslura.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide our products, services, and customer support.

The information we may collect includes:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment information

• Account information

• IP address

• Device and browser information

• Website browsing activity

• Customer support messages

• Reviews, comments, or feedback you submit

Payment information is processed securely through trusted third-party payment providers. Caslura does not store your full credit card or payment card details.

2. How We Collect Information

We may collect information when you:

• Visit or browse caslura.com

• Place an order

• Create an account

• Subscribe to our emails

• Contact our customer support team

• Submit a review, comment, or feedback

• Interact with our advertisements, emails, or website features

We may also collect certain information automatically through cookies, analytics tools, pixels, and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Confirm payments

• Ship products to your address

• Provide order updates and tracking information

• Respond to your questions or support requests

• Improve our website, products, and customer experience

• Prevent fraud, unauthorized transactions, and security issues

• Manage your account, if applicable

• Send marketing emails, only when permitted by law or with your consent

• Analyze website traffic, customer behavior, and shopping preferences

• Comply with legal, tax, accounting, and regulatory obligations

4. Cookies and Tracking Technologies

Caslura uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and support advertising or analytics.

Cookies may help us:

• Keep items in your cart

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Measure advertising effectiveness

• Provide more relevant marketing

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. Email and Marketing Communications

If you subscribe to our emails or agree to receive marketing communications, we may send you updates about products, promotions, offers, and brand news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

support@caslura.com

Your consent to receive marketing emails is not required to make a purchase.

6. Reviews, Comments, and User Content

If you submit a product review, comment, photo, or feedback, we may display or use that content on our website, emails, advertisements, or social media channels.

By submitting content to Caslura, you confirm that the content is accurate, lawful, and does not violate the rights of any third party.

7. Sharing Your Information

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include:

• Payment processors

• Shipping and delivery partners

• Website hosting providers

• Email marketing platforms

• Customer support tools

• Analytics providers

• Advertising platforms

• Fraud prevention services

• Legal, tax, or compliance service providers

These third parties are only provided with information necessary to perform their services.

We do not sell your personal information.

8. Legal Disclosure

We may disclose your personal information if required to do so by law, regulation, legal process, court order, government request, or to protect the rights, safety, and property of Caslura, our customers, or others.

9. International Data Transfers

Because we operate online and use third-party service providers, your information may be processed or stored in countries outside of your country of residence.

When your information is transferred internationally, we take reasonable steps to protect your personal data in accordance with applicable privacy laws.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technology such as SSL encryption to help protect your information during transmission.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax reporting, and business recordkeeping.

When your information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

12. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Object to certain processing activities

• Withdraw marketing consent

• Request information about how your data is used

To make a privacy request, please contact us at:

support@caslura.com

We may need to verify your identity before processing your request.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

These third-party websites have their own privacy policies and practices. Caslura is not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing their privacy policies before providing any personal information.

14. Children’s Privacy

Our website is not intended for children under the age of 18.

If you are under 18, you should use our website only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date. Your continued use of caslura.com after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Caslura
Website: caslura.com
Email: support@caslura.com