Politique d’expédition
Shipping Policy
Effective Date: May 18, 2023
At Caslura, every order is carefully prepared, inspected, and packed before shipment. Please review the shipping information below before placing your order.
Order Processing
After your order is placed, we will begin preparing your item for shipment.
Please note that some products may require additional preparation and quality inspection before they are shipped. Processing time may vary depending on order volume, product availability, and inspection requirements.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Methods
We currently offer standard international shipping.
Available shipping methods and shipping costs will be displayed at checkout before payment.
Shipping Costs
Shipping costs are calculated and shown at checkout based on your order and delivery location.
Please review the final shipping cost before completing your purchase.
Estimated Delivery Time
Estimated delivery time is usually:
8–15 business days after your order has been processed and shipped.
Delivery times may vary depending on your country, region, customs clearance, local courier conditions, holidays, weather, or other circumstances beyond our control.
Please note that delivery estimates are not guaranteed.
How Do I Track My Order?
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number, when available.
You can use the tracking number to follow your package through the tracking link provided in your shipping confirmation email or through the order tracking page on our website.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
Why Has My Tracking Not Updated?
Tracking information may take time to update, especially during international shipping.
In some cases, tracking may not update immediately while the package is in transit, being processed by customs, or waiting for the local carrier to scan it.
If your tracking has not updated for several days, please contact us at:
Damaged or Lost Packages
If your package appears to be damaged, lost, or significantly delayed, please contact our customer support team at:
Please include your order number and any available tracking information.
We may need time to investigate the issue with the shipping carrier. Investigations may take several business days depending on the carrier and delivery country.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing an item, please contact us at:
Please include:
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Your order number
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A clear description of the issue
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Photos of the package
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Photos of the item received
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Any relevant shipping or tracking information
After reviewing your case, we will provide a suitable solution.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Caslura is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.
Caslura is not responsible for delays caused by customs clearance or local import procedures.
Contact Us
For shipping, delivery, or tracking questions, please contact us:
Caslura
Website: caslura.com
Email: support@caslura.com